Shipping & Returns
RETURNS DUE TO ACME ERRORS:
We cover all costs without a hassle.
RETURNS DUE TO MANUFACTURERS’ ERRORS:
Yep, we cover that too.
EXCHANGES FOR WRONG PRODUCT ORDERED & OTHER REFUNDS:
Wrong fit or not your style? No worries. All exchanges and refunds must be done in a timely manner (less than 30 days from receiving item). You can mail them with your order date, email address you ordered with, name, shipping address, and instructions (i.e. different style/size for exchanges, etc). Be sure to provide a phone number and the best email to contact you at in case we have questions.
Please note that we can’t exchange or return items that have been washed (trust me, you can tell), worn (besides being tried on, of course), have any animal hair on them, are dirty, or that have bonus smells (perfumes, oils, stinkiness), etcetera, as these items aren't saleable (saleable is a weird word…). We also do not exchange or return books or digital media (music, movies, etc) unless they were damaged or defective.
Acme will cover the cost of shipping exchanges back to you (why, that’s awfully nice of us!) except for international shipping and products over 13 ounces (multiple shirts, hoodies, etc). You are responsible for shipping to Acme.
Please note that once an order is shipped correctly, our part has been completed. However, as a courtesy to you, we will submit a request for refund with the carrier (the Post Office, etcetera) if the carrier can’t provide a notification of delivery to the shipping address you provided to us, and we will reship a replacement free of charge.
If we do receive a notification of delivery to the shipping address you provided to us, the transaction has been completed and we have no recourse with the carrier.
Attn: Fulfillment Dep’t
705 N. 7th Ave.
Phoenix, AZ 85007